shaun d

Review of Red Lion Columbia River

Worst night in a long time. I was exhausted after ...

Worst night in a long time. I was exhausted after a busy day at work and driving 6 hours to get here, when I tried to go to bed for the night at 11pm, my door wouldnt unlock. I wasnt in a room until after 1:30am. The door had broken and no key would work. My phone was dead and my fiance and family were expecting a call. After a long hoo haa I was eventually put in a room, with out charger/clothes/toiletries, I had none of my stuff(locked in old room). I was then abruptly woken up at 8 IN THE MORNING by the staff telling me to come and collect my belongings which were in the previous room. (They gave me a ONE HOUR EXTENDED check out fee for all this trouble) I called my fiance(who was supposed to me at the room later) and my dad to let them know what was going on. I woke up to find a $60 bill on my card for "long-distance calls." When I was told I could use their phone to contact my family. This put my card into overdraft and I was charged a $35 fee for it. The customer service here is awful. The original lady I had talked to kept telling me they had it in writing that I made all those calls and must pay for it. I eventually talked to someone a little more helpful and he reluctantly reversed the charges put on my card.