Arrived for our transfer at 6.15 as booked, was to...

Arrived for our transfer at 6.15 as booked, was told it was due to leave at 7 (email received at booming said max wait 45mins). At 7 was then told we're still waiting for other passengers, and that the shuttle wasn't due to leave until 7.45 anyway.

As this was an unacceptable wait time we then got a taxi and was told by the rep at Barcelona to contact hoppa for a refund.

Emailed my complaint explaining the above, the rep has outright lied about what times we waited and hoppa have refused a refund, so as a result I've paid for a transfer which I have not used.

Would not recommend this company at all