Tanisha O'Toole

Review of Valley Imports, Inc.

If I could give a 0 star review I would.

If I could give a 0 star review I would.

We currently have a lease with two different cars through Valley Imports. One is a 2015 Volkswagen Jetta and the other is a 2016 Volkswagen Jetta. We pay $630 to have both cars on a lease, not a big deal but if we are paying that much for two leased vehicles, we shouldn't have been lied to with what our lease entails.

When we got the 2016 Jetta, it was July 2016 and we had the car for 7 days when the windshield cracked for no apparent reason. We called the person that assisted us with leasing the car and we were told that there was nothing they could do for us since that isn't covered under the warranty. First of all, that's not my fault that the windshield randomly cracked but because I thought valley imports was a great dealership, we sucked it up and didn't turn the car in. I want to clarify that I did reach out to Volkswagen as a whole and was told that they don't deal with issues with their vehicles and that I would have to talk to another company. Instead, I talked to a lawyer who said they would represent me if I wanted to get my windshield fixed to turn the car in. But once again, I declined because I was trying to be a civil good leasee.

Now our windshield wipers broke from ice sticking to them on our 2015 Jetta and we scheduled an appointment to have them fixed. We just showed up for the appointment and we were told that we have to pay out of pocket for them since we only have a 6 month warranty or a 6,000 mile warranty. That's not what we were told when we signed the lease. We only leased our vehicles because we were told that we NEVER have to pay for anything out of pocket and that they would be responsible for anything that would happen to the vehicle as long as it wasn't intentional damage.

If this was the case, why wasn't the windshield on my 2016 fixed 7 days after we purchased it? Which would leave me with over 5 months of a warranty left?! And why wasn't that included in the warranty?

I am beyond words right now that I have to purchase my own windshield wipers when we were specifically told otherwise when we signed our lease. I will NEVER recommend valley imports to anyone, I will NEVER come back after turning my vehicles in at the end of our lease and I will NEVER have anything remotely respectable to say about the service I received from Valley Imports and Volkswagen as a whole.

From one car leasee to another potential car leasee, drive past Valley Imports and reconsider Volkswagen as a whole. Good luck!