Lanelle Prettyman

Review of The Royal Palms Resort and Spa

I have visited this hotel for the last five years....

I have visited this hotel for the last five years. When I booked in October I requested a special room since I wanted extra space for a living room. When I got to my room I was disappointed because they changed the living room to a sectional couch for a full size bed. We have a bed and there are only two of us. Called the supervisor and she said they had changed all the rooms. However, the website still carries the picture of the old suite I wanted. She agreed to wave the $25 parking charge. This applies if you have a car or not. The second thing I was upset about was the resort charge.. Not because there is one but the contract said it goes to the employees. We asked the employees and they knew nothing about it. We tip anyway but to a guest this means I dont have to tip these people because it states they have already been tipped. To me both instances the room and the resort fee are misleading. If I ever go back to this hotel policy will have to be changed. You have a great property change your website for proper room views(the old is still there) and make sure guests know that tips dont go to employees. Lanelle Prettyman, Dallas