Let me tell you my story!! I drove from Franklin T...

Let me tell you my story!! I drove from Franklin TN to buy a Honda Odyssey from SONS. I got a great price, but the service has been awful. As we were driving back we heard some popping in the right wheel, took it to Darrell Waltrip Honda to get fixed, warranty was in play. As DW Honda completed the 150 point inspection, they noted that the transmission fluid, brake fluid and power steering fluid had not been changed. Although I was told that everything had been done and changed including two tires. It was hard for me to believe, so DW Honda took me out and showed me the fluids. Oh my, they were so filthy. After back and forth with SONS Honda, they finally agreed to pay for after I got the service, which happened on May 1st and submitted receipt same day. In addition my tags were going to expire on May 13th, in which I informed them. I called back a week later, because no one has said anything about the reimbursement and no one has said anything about tags. As I called they said, oh you need to get an emissions test there in Tennessee, and the tags, they're working on it. To date I still have not received my tags, they had to send me another set of temporary tags because I drove for two days on expired tags and I have not received by reimbursement. I called corporate office. They are having the same trouble and may have to escalate and according to the corporate office there are several issues there. I have owned Honda's for 20+ years, and the customer service in Tennessee at Reddell Honda in Murfreesboro and Darrell Waltrip Honda in Franklin Tennessee are top notch.

I would buy a car here even if it were the best price in the United States and they shipped the car for free, because the customer service you provide after the car buy experience is what counts.

Oh and watch the service department, they say they change fluids, but obviously they didn't, that's a red flag for sure!!!

DO NOT BUY A CAR FROM THIS PLACE, THEY HAVE ISSUES!!!