We just checked out ! terrible experience! it's a ...

We just checked out ! terrible experience! it's a shame we ended up spending so much on a place which has no sense of management. the floor manager has no sense of hospitality, is rude, arrogant and sadly has no expression, God alone knows how he has been given such a responsibility. we were checked into a room which was not vacant and was already occupied by another family and realised that only once we walked into the room. what happened to privacy! There was no water for half an hour on one of the days.
While checking out no one was sent to our room to check out our bags, this is the kind of experience from a well know place like Radisson. Sad! disgusted!