AC M

Review of Midlothian Honda

I took my Honda van for a factory recall fix of a ...

I took my Honda van for a factory recall fix of a seatbelt, and came away with a broken nav system! I don't know what they did to my FULLY FUNCTIONAL nav, but they certainly offered to "repair ' it for a fee! ONLY a $1k fix...How convenient, no? I pointed out the fact that my car worked fine before taking it there, and they said they weren't at fault, and had their General manager call me to say more of the same. I'm a female, and don't like dealing with car issues, so it was such a headache and disappointment!! A friend of mine told me she always checks her car, and takes pictures before taking it there bc her van seems to come away with NEW problems when she takes it to Pearson Honda . Another mechanic ended up fixing what they damaged, and it was something Pearson had disconnected. Lesson learned! He didn't like Pearson either. Hmmmmm..... Will NEVER take my car there again, and certainly not buy a car from them! I've found West Broad Honda, though father from me, always does right by me. They've helped guide me through my car's issues, and i did not feel like they were trying to take advantage of me.