Corey Johnston

Review of Omega Services, Inc

Words cannot express how disappointed I am at havi...

Words cannot express how disappointed I am at having chosen Omega Home Services to replace my electric hot water unit today.

On the positive side, Omega professionally installed the new unit the same day from a cold-start phone call at 8am. Pre-sales on the phone and on call-out were reassuring and quickly earnt trust. The quality of the work was reputable. What's wrong is the extortionate pricing.

Omega Home Services charged me $2829.81 (inc. GST) to supply and install a 160L Rheem Stellar unit. It turns-out this can be purchased including delivery from other retailers for between $950 to $1275 (incl. GST). Even assuming an upper end price of $1275 for the unit, that means the dead-simple installation which took no more than 2.5 hours to complete has cost me $1554.81.

I cannot tell you how sick in the stomach I'm feeling at writing this; the discovery I made after paying is awful. The only reason for my review is to save others this awful feeling of being taken advantage of. Like most consumers I'm perfectly happy to pay a reasonable price for professional service; but this borders on unconscionable conduct.