David Kemp

Review of Byrne Ford

I could not be more disappointed!!!

I could not be more disappointed!!!
This will be a long read but hopefully it will allow you to go to a dealer who will give you a good experience and service because this is not the company to deal with if you want that.
I purchased a used vehicle from the $30+k
Finance was approved on a Monday, was told vehicle would be ready when they received the funds in there account. Miday Friday I phoned to see if they had received the funds, to be told they would check and get back to me. 3pm I get a call from the salesman to say they had the funds, but the vehicle wasn't ready for collection because it still needed to be detailed and the detailers were about to finish for the day, they had a week from when finance was approved and it wasn't ready? I said okay I'll pick it up Saturday afternoon, no the detailers don't work Saturdays, I said I'd pick it up Monday at 1pm, yes it will be ready.
1pm Monday I get there to take delivery, they are still detailing it.
Next day I realised the rear right indicator wasn't working, thought I had blown a globe, but no there was no bulb in it at all. Then I also found over the next couple of days that the window washers were blocked, the wiper blades were that hard they wouldn't wipe the rain from the screen, how did this vehicle get a safety certificate, pretty obvious because they tick boxes and don't do the checks. On top of this I realised that it was only a couple of thousand k's from needing to be serviced which would be a further $300 cost under there fixed price servicing to maintain the warranty.
The vehicle is under a fully maintained lease through salary sacrifice which covers all the running costs of the vehicle. I went to book it in with there service department to be told they wouldn't do that I'd have to pay it and be reimbursed, it would take a phone call to the third party to receive a credit card payment over the phone, the young girl in the office was very nice but said she didn't think they would do that but she would ask the manager and ring back, I explained that if they weren't prepared to do that I would have the service done elsewhere. She phoned back to say that the manager had said they wouldn't do that and if I took it elsewhere for service I would breach the warranty ( which I doubt very much if it is worth the paper it's written on)
Which I believe is untrue, hopefully I will not need to test it out and the vehicle will not have any warranty issues.
I will never deal with this company again. They don't deserve to be in business and the only reason they are as far as I can see is by being shonky and ripping people off, it is certainly not because of good costumer service.
Sorry it was long winded but I hope it saves you from having the same experience as me and that your experience is a pleasurable one with a different dealer.
This is the first time I have ever written a negative review so please heed my warning STAY WELL CLEAR