Crystal and Kyu

Review of Sheraton Seoul D Cube City Hot...

Worst Marriott/Sheraton I've ever stayed at. The r...

Worst Marriott/Sheraton I've ever stayed at. The rooms were great, but everything else was a joke. We reserved in advance for 2 nights, paid for the rate that included breakfast, asked for a crib for our son, and asked if there was anything we should know about the pool rules, golf, and sauna (especially since we had a baby). When we got there, the lady at the desk kept telling us we had to pay for breakfast in the morning. When I said I already paid, she kept saying that I couldn't have and that it "isn't free." She finally checked her computer after going back and forth about it for a while and admitted she was wrong. We also asked if the crib was in the room already and she told me I couldn't have one. When I told her I had it in my confirmation, she acted like she didn't believe I had reserved it. She repeatedly said that I couldn't have one and the ones they had were already taken. My husband ended up calling guest services once we got to our room and they didn't know why she said that. They brought one right away.
The pool was also terrible. Water was cold, it's separated into 3 lanes but 1 is for "members only" so you can only swim in part of an alteady very tiny pool. We wanted to swim with our baby and brought a small float for him to use but they said it wasn't allowed. They told us that, even though it isn't stated on their website, confirmation emails, or notices they send you with rules and guidelines, they do not allow floats (even for babies) and we would have to go buy a neck ring for him. When I told them that I refuse to use one because I think they are unsafe and would hurt my baby, they said I would have to anyway. I told them that I had already asked about these things before going to the hotel and no one told us that rule but they didn't care.
The sauna is also for adults only and you can only use the golf if you bring your own clubs.
The staff was so rude and our vacation felt ruined after only 1 day. We called guest services multiple times on our first night to tell them we didn't want to stay another night and wanted our money back and they just said to wait and someone would call back. We waited all night and tried again in the morning but no one would help.
We eventually decided to have breakfast even if we were going to leave, but that was also a bad experience. They let us in later than the time specified and, after waiting in long buffet lines before finally being able to sit, the staff came by to let us know we only had 10 minutes to eat our food and feed our baby!
We tried multiple times to check out and get our money back but no one would listen. We ended up feeling like we had to stay the 2nd night after half the day was already gone trying to talk to them.
An all around horrible experience and we are still trying to get at least a partial refund.