Really did not meet my expectations. Hotel is outd...

Really did not meet my expectations. Hotel is outdated and needs major renovations inside and out. They declined to upgrade us to suites which were available. Pool area says kid friendly, but far from it. Food was bad. Coffee and even the scrambled eggs were watered down. Concierge service knew close to nothing. Also failed to hold our reservations at the restaurant. Bell staff was slow. Staff found it difficult to smile I made my complaints known and little to nothing was done about it.