I m absolutely disappointed. The wait for the tram...

I m absolutely disappointed. The wait for the tram tour is a hoax, they said 1 hour but it was more than 90 minutes. Wait time estimate was incorrect. There s nothing provided to do to spare time waiting in line. No set logistics plans: bunch of people in what so ever line but unknown which is what... no staff around to disclose any information. Considering the money they charge and the brand NASA it holds, this is below possible expectation.