Horrible customer service! Called ahead of time as...

Horrible customer service! Called ahead of time asking if they could wax snowboard and if I needed to make an appointment, they said if I paid an extra 20% they could do a rush, I asked if they were sure because I live in Rio Rancho, they said no problem. I came in and drive across town and when I got there they said not possible. I explained my conversation over the phone and they said don't know you you talked to but that's wrong.