Scheduling was a nightmare. Bumped from the mornin...

Scheduling was a nightmare. Bumped from the morning time frame twice. Once, they did not make it to me at all. Once they arrived at three.
Office staff did not listen to me regarding what my problem was so when the plumber finally got to me he was not equipped to do the job I needed done.
I arranged to have the plumber met at the house by a friend of mine. Office staff neglected to tell me plumber must be met by the deeded property owner for them to do work. I even specifically mentioned I was arranging having a friend meet the plumber. That did not prompt the office staff to bring this requirement up.
Over a week later, plumber arrived early today. Was equipped to the job, and did it easily. Plumber was polite and personable.