I bought my car just over a week ago. It was a us...

I bought my car just over a week ago. It was a used car and in pretty good condition. I felt like I got a good deal at the end of the day. A week later, while driving down a very busy street, the car just shuts off. I called the dealership in Zionsville to speak with John Wallisa, who sold me the car, to express my concerns about safety and what service checks they made prior to selling me the car. I made an appointment the next day at their Quick Lane center. At the very least, I expected the dealership to evaluate the vehicle to identify the problem. They were able to find the problem within the hour, and even located the part needed from another shop to make the repair that day. When I asked the used car sales team to help with the cost they said NO. In my opinion, this was a safety issue!!! Something that could have come up in their inspection before putting the car back on the lot! They prided themselves on customer service when I bought the car, and it seemed that philosophy was extremely short lived.

After explaining the situation and expressing my disappointment to my boyfriend, he decided to call the used car manager, Dave Taylor, on my behalf since I had to return to work. After a few dodged calls, he finally got Dave on the phone to explain the situation again....safety! customer service! I had the car one week!! Dave finally agreed to pay half of the parts and labor.....WHY DIDN'T HE RECOGNIZE THIS WHEN I COMPLAINED?? I feel I wasn't given the best customer service by the sales team, and now I think it's because I am a woman and they thought they could take advantage of me.

My experience in the Quick Lane center was more than positive. They evaluated my car in a timely manner, explained in great detail what was wrong and how they would fix it, pulled their resources to get the part in that day, and even took me back to work while my car was getting worked on AND picked me up when it was finished! Their customer service was over the top and I feel bad that they have to partner with the Pearson sales team on a daily basis.