Nancy Taylor

Review of Shawnee Mission Medical Center

My daughter went to the ER Thursday for blacking o...

My daughter went to the ER Thursday for blacking out, chest pain and numbness in her left arm. The ER staff was slow but the doctor there was very attentive and concerned. Said she probably had a TIA or mini-stroke and admitted her to the cardiac unit. I arrived the next morning to find that no orders were in place for her. After seeing a nurse practitioner they finally order tests. When the doctors finally spoke to us that afternoon, they were rude and unsympathetic because the tests they ordered did not show evidence of a TIA. When the cardiologist first came into the room he said my daughter was getting an MRI of her arm but the discharge paperwork said it was done on the brain. He said he was releasing her because the tests were all normal - but she was being tested as we spoke. When I tried to explain that my daughter was still having issues, he threw his hand up in the air to like block me from speaking, and before I could complete my sentence told me that this could have been caused by acid reflux. What does acid reflux have to do with memory loss, heart fluctuations and arm numbness. We saw two doctors in CCU yesterday. Both times they only wanted to discuss discharge. When we tried to discuss additional tests or even some preventive measures they were cold, rude and acted like we were a bother and said they were discharging her. They didn't even want to discuss her condition or investigate further. They wouldn't discuss her symptoms or even admit it was possibly a TIA. They kept cutting off our conversations and focusing on discharge. One doctor even went so far to rudely say she wasn't going to "make up a diagnosis for us." Hurt and frustrated, we just keep silent and they discharged her. It's Saturday now and my daughter still is experiencing a headache, short term memory loss, general weakness and the inability to use her left arm. Strokes are serious and this hospital didn't take my daughter's very seriously. Tests or no tests, something is still very wrong and these doctors didn't care to find problem. If it doesn't show up on the tests they decide to do, you are out of luck. They don't listen to their patients. We will follow up with our primary for further tests, rehab and to discuss possible treatment. We also will never go back to this hospital. These doctors only want to do certain tests and boot you out the door. They will discharge you with the same problem you came to them seeking help for.