Ed Catlett

Review of Paramus Honda

Worst auto buying experience of my life by a long ...

Worst auto buying experience of my life by a long shot.

I did all of my research to buy through the Costco buying program. I walked in with the details exactly the car I wanted. I confirmed via phone that they had plenty of options in all colors, interior colors, etc. and told them know when I would be there. I arrived at 5:40 when I had told them I would be there by 5:45. I didn't drive away until 8:43.

It was an absolute fiasco. It literally took a full 3 hours to buy a car. 3 hours. This was by far the worst car buying experience I have ever had. Under no circumstances would I recommend buying from this particular dealership. I was looking around wondering if somebody was going to pop out with a video camera saying it was all for TV or something. To make it even worse the jerk sales "manager" never even returned my Costco card. I forgot to ask again because ... well, 3 hours.

The information you have been given is less than accurate. I was given 1 free oil change, not several. I was left sitting along with no information at all for long periods of time and I still do not have the Costco card I gave your manager despite me asking for it SEVERAL times. I called before I came and said that I would be there at 5:45. I was there at 5:44 which I can prove with a screen shot from Google maps. Frankly you trying to argue that 3 hours is essentially no big deal when waiting for a car that was 100% specified is ridiculous. Let's also talk about the email I have in my possession where I was essentially asked to lie and give you a perfect score on the Honda buyer satisfaction survey. Jerry, BTW did fine. His manager Chong was the one who abandoned me and the one who took my Costco card and still has it.