I scheduled to have an engagement weekend here. I ...

I scheduled to have an engagement weekend here. I had to cancel due to personal issues that were rather serious. Their cancellation policy is completely ridiculous for the prices they have. I dealt with it and moved on, although their website was not specific at all about the cancellation policy and they admitted to me in an email that the website was confusing but there was nothing they could do about it. Hmm, sounds really unfair to me. I wrote them back explaining how I felt they were being extremely and unfair, but they didn't care how I felt at all. So, they ended up booking the room ANYWAY, the one I had booked, but yet, I still did not get my money back, because they said the entire place had to be booked out. Are you kidding me? Wow. I thought this was completely ridiculous, so you got my money, then someone else's too. So they offered to hold my deposit for a future date, with of course limitations and how they would be super willing to work with me. I emailed them recently, and when I asked for a favor, for some help on my actual wedding day, THEY NEVER RESPONDED AND NEVER CARED. I would not have done a bad review if they didn't disrespect me and never respond, I've been patient with them, but now at this point, I am extremely upset. It's a shame, because if they had just cancelled my money the first time, and gave it back to me, they would have had me and my entire family stay there for my wedding like I planned, but instead I'm going somewhere else, this place is rude, and money hungry. I don't need to have been there or know the staff personally to know that I was not treated properly or accommodated. No I have never been there, but don't reply to my comment like you did to others, saying I have no say on your place because I didn't come, well I would've but you never even gave me the chance to get there. RUDE. You have nothing to say. Period. You're in the wrong, I bet my email is still sitting there being ignored. My services will be with your competition, and my entire family will be staying elsewhere now. :) As someone who grew up with a business owner, I know that you always accommodate your customers, so that in the future, they will come back, and not tell their friends how horrible their experience was with your business.

Good business owners, read a negative comment, and instead of being defensive, apologize and ask how they can make it better, after reading their responses to others that were upset with their services, I'm even more disappointed with their company and care.