I am having to write this review on google as I fe...

I am having to write this review on google as I feel tripadvisor offer biased reviews as the company or owner can get reviews removed too easily if they don t like them.
I visited Hoo farm with my family and we didn t have a very good experience. We found the customer service awful, they didn t give two hoots ice they have taken your money. They had changed the terms and conditions after I had bought the experience and not informed us. They said we should of read it again, what good that would of done after I don t know as they were not willing to exchange it for an alternative. I found the animal park to not offer much other than animal experiences, so if this doesn t go well like our day then it will be a complete waste of time and money.
I feel it is important that all have their say even though Hoo farm have tried their best to stop me having mine.
I have got to say Hoo farm has been the absolute worst animal park we have ever visited. I have never had to write a negative review for an animal park before so to me that says it all as I have 4 children and 2 grand children and have visited many over the years and taken part in many animal experiences.
I would advise that is you do visit this park and your experience goes to plan all well and good but if it doesn t don t expect any care or customer service, oh and make sure you read the small print a day before your experience as it may change.