Very unhappy with my experience. You will spend $1...

Very unhappy with my experience. You will spend $1,000 up front on appraisal and processing then case will be closed with lender taking very little initiative to speak with HOA and resolve outstanding questions. I spent two seconds getting info from HOA and have to explain and justify to AIM why this property reserve balance is > 10%. For condo and rental property, underwriting process was closed without explanation and later explanation given sounds very insufficient. Without further support, I will not use them again and will advise other lenders to do the same.