I contacted Ourisman on a Tuesday morning to sched...

I contacted Ourisman on a Tuesday morning to schedule a test drive for a specific car and was able to set something up for 4:30-5pm with Steve, who told me:

- the stock number I gave him was available
- he would have it gassed up and ready at 4:30
- he would call me if anything changed

I left work around 4pm and after sitting in rush hour traffic for an hour, I got a call from Steve to make sure I was still coming. I confirmed, gave him my status and showed up at the dealership at 5pm.

Steve wasn't available, but I spoke with another salesperson who told me that the vehicle I wanted sold the night before.

I spoke to a sales manager who had no explanation, but was very happy to try to show me as many other vehicles as possible.

To me, this means one of the following:

- they communicate and manage inventory poorly
- they're intentionally deceptive

Either one is a terrible way to do business.

I would sooner pay more money for a lesser vehicle at a dealership I feel I can trust than to bring my business to this branch. If you're thinking of purchasing a vehicle here, make sure the vehicle is physically present and verify as much as possible through the process.