This has been a terrible experience so far. I woul...

This has been a terrible experience so far. I would definitely not recommend staying with the Westin. Drove 10 hrs with 2 small children to only arrive and find out that even though we had a reservation, our room had been given away. The staff then gave us a night at another hotel 30 mins away. A room with 1 bed for 4 people. Not at all acceptable. The staff was rude and not helpful and corporate office has done nothing so far to help. Obviously, customer service is not a priority.