Several issues with this hotel including terrible ...

Several issues with this hotel including terrible customer service.

I booked a rate that was supposed to include breakfast; however, breakfast was never provided and the restaurant hostess refused to provide me with this included amenity. The hotel attempted to offer me a few thousand Marriott points as an apology; but, honestly from a 5-star property, this treatment is simply unacceptable.

Additionally, when checking out the process was unnecessarily cumbersome and rather annoying due to its length. There is no speedy/express checkout at this property. My credit card charge slip did not require a signature, and the property apparently offers an option to be charged in Indian Rupees or US Dollars, but to be charged in US Dollars they add a 5.7% commission. Without my consent I was charged this 5.7% commission which lead to a credit card dispute after check-out so I could be charged in Indian Rupees and avoid this extra fee. This commission resulted in an over charge of approximately 3,000 INR. This charge was later corrected, but rather inconvenient to deal with the several phone calls and emails.

The last issue with this hotel came when I was shorted 1 night credit to my Marriott Bonvoy account. Once again this was fixed, but again, not ideal to have to deal with the several back and forth phone calls and emails.

If you're a Marriott loyalist, then select another Marriott hotel, because this one will try and scam you left and right, and you'll spend the better part of the next 2 weeks fixing their mistakes. Try the JW at the Airport. We also stayed there, and our experience was much better, and truly 5-star.