Jean Crowe

Review of Mecure Kingfisher Bay Resort

We recently had our wedding at Kingfisher Bay Reso...

We recently had our wedding at Kingfisher Bay Resort and it was an amazing day but I was torn between the lack of attention to detail and communication in some respects and the staff that went above and beyond. Our wedding coordinator was lovely and did her best under the circumstances. The food was amazing but the beer was not chilled properly, the wedding cake was not cut until 10pm due to lack of communication from the catering team and when it was presented there were no plates for guests to use for adding cream and coulee to the cake. The staff were very apologetic and very friendly. For some reason the table seating was not correct and we had a table of 11 people on a small round table and a table of 6 on a large rectangular table this was annoying as the coordinators attention to detail prior to the wedding was on point. The courtesy bus driver was wonderful...he escorted my elderly mother to her room...such a lovely gesture that I will cherish. A staff member also climbed a ladder to retrieve my bouquet from the roof when my bouquet toss was a little too hefty. Some very simple mistakes that could have been prevented with more care and attention in some respects and some wonderful staff members who went beyond the call. Thank you for the memories with some improvements with communication it would have been the perfect wedding.