Buck Paiva

Review of Great Basin Internet Services

I've been with GBIS for over 16 years. I've had d...

I've been with GBIS for over 16 years. I've had dial up, DSL, and webhosting services with them and have always been happy. But the past year GBIS has been hit and miss. I switched DSL providers, and am leaning towards taking my webhosting business elsewhere as well.

In the past month, they have gone dark at least twice that I know of. No email, no website, nothing. Their support line doesn't even ring. Last time this lasted maybe an hour. So far today, it has been dark for over three hours. And I can't even reach them on the phone!

As they are not far from my place of employment, I drove over to ask them what was going on. I got, "Oh we are rebooting our PBX server." When I said that all of their services are down and seems to be happening more often than it should, the person I spoke with said, "Yeah I'm not aware of any major issues." I left.

I'll be switching as soon as I make other arrangements.

Update 12/4 (the next day): Noticed GBIS's Facebook page had a post some 8 hours after the problem began (it is still not fixed). The problem involves several routers from their upstream provider. My biggest issue with all of this is the lack of communication. As their site was down, and their phone system alternates between unreachable and unusable for any sort of support, why did it take so long to post something on the only outlet they had left?

I am disappointed.