A mixed experience. We really wanted to love this ...

A mixed experience. We really wanted to love this hotel. It s sat in a great part of Chicago and close to all the busy parts most want to see.

Upon check in, we were informed that we only had a single bed for two, so that wasn t going to work and there was no view. So reluctantly we forked out the additional $200 (you just got the very real sense they will nickel and dime you for everything here) for an upgrade to the executive floor with a view. Now the view was nice, mainly of the river and partly of the city. We were also promised an $80 voucher to use across the hotel (this credit was not applied and we had to later go back and request it).

The room was fine, a little small, especially the bathroom. But it was clean and functional. It contained a fridge but no microwave.

The bed although initially comfortable, after an hours sleep proved less than perfect. After 4 nights at the hotel we were both exhausted and had back pains and longed for home in Texas. The pillows were just hopeless, and the mattress just too soft.

On a plus note, the hotel made a great effort with the Christmas tree.