I would give it a zero if I could. Day one, did th...

I would give it a zero if I could. Day one, did the mobile check in because I thought it would be easier and faster. No and no. Also said online our room would be ready by 4 or even sooner (we would get a text when it was ready) and didn't get our room til after 4pm and I had to go to the desk to ask for our room. Didn't get a call, text or email. Ice machine on our level was broken/empty. I had to go up a floor for ice. Ice machine still was empty 16 hours later. We were in our room (already running behind on) for 5mins when housekeeping opens the door and noticed someone was in that room. Was shocked and apologies. Sounds like lack of communication. The following morning, we got a call at 6am asking if our daughters name was so and so and if we were missing her? Huh? No. We have all our children. Sounds like a lot of confusion, kauos and being under staffed to me.