The facilities are poorly maintained. The magiques...

The facilities are poorly maintained. The magiquest had multiple broken devices. The food options are very limited. The water park is severely understaffed with lifeguards. There were customers that had to step in and effectively work to monitor the slides to ensure that kids weren't smashing into each other at the bottom. We observed numerous safety issues. The layout of the water park is very poor and causes bottlenecks of people flow at the entrance and in other key walkway areas. We have visited 3 different Great Wolf Lodged over the past year and half. The Chicago/Gurnee one is by far the worst one. Which is unfortunate since it is one of the newer locations. In general there is a serious lack of attention to detail in the design, construction, and maintenance of the facility. There is very clearly a lack of high level leadership in this organization. The one positive aspect was that most of the staff seemed very nice.