Been in contact with them to join for over 4 weeks...

Been in contact with them to join for over 4 weeks now. I may get a reply once a week if i'm lucky. Was quoted for a basic install by their contractors, they now want to charge me almost double. Not sure why and can't get a reply. All prices are on their website but getting charged higher prices.

The customer support is an absolute joke as well. Another 5 weeks has passed. Been in contact with them for at least 2 months now. I've been told on 3-4 occasions they will contact me regarding getting connected, I've had to contact them each and every time. Emails never get replied to. We will be getting close to 3 month mark soon and still not connected.
I was told great things about node1 by a mate so I've stuck it out till now but I'm starting to have second thoughts. Still contacting node1 once a month and still no time frame as to when I will be connected.