This company is the fiscal intermediary for indi...

This company is the fiscal intermediary for individuals with disabilities on wavier programs. The State of CT uses this place because they re the cheapest but they re not even a payroll service, it s just a service they do for waiver programs. This is the only place in the world that legit ignores phone calls and rolls their phones to busy signals when they screw up payroll, and although each individual (our employers) PAY THEM out of their budget for this service they don t confirm time sheets have been received so pay day is a guessing game. Meanwhile these individuals who NEED PCA s in order to live independently in the community (which is why this program exsists in the first place bc the State paying for nursing homes for all these people is unecessary and expensive) are left to deal with being dependent on their PCA s to live, yet nobody seems to care about making sure their PCA s get paid on time (it can take weeks or even a month to have a payroll issue fixed) so they can even afford to get to work. Personally one of the most sickening things at this place is their customer service reps are not human service trained. They will tell an employer quick well you can scan it, make your own copies etc forgetting the individuals we serve on this program are on fixed incomes (that s why they qualify to be on it). The implication that they can just go out and buy a scanner is completely insensitive and inappropriate. Some are even extremely patronizing when they speak forgetting the individual on the other end may have a brain injury or some other cognitive limitation yet they re speaking to them like they re stupid instead of with dignity and respect forgetting they wouldn t even have a job if it wasn t for these people. Folks call your union reps, make noise and encourage your employers (who are the ppl you work for, Allied is NOT your employer, read what you sign on your applications) to call their case workers and ask for other options about managing their wavier budget. In some cases Emoloyers can manage their own, cut their own checks, file their own taxes and most don t even know it s an option bc they aren t told.