Cheyenne Archuleta

Review of Young Subaru Co.

My husband and I came to Young Subaru to look arou...

My husband and I came to Young Subaru to look around at a safer vehicle. We found what we liked and traded in my car for it with no problems. They got us out with our new car quickly which I was super grateful for. After we got our car is when it turned into a mess.. We live in Idaho and traveled to Utah for this car so I understand there is a little more work that needs to be done with registration and such, but this has been a nightmare. First, I thought everything was fine until I find out that my old car had not been paid off by young subaru and my monthly payment was due for it. After COUNTLESS times trying to get ahold of someone and being told we'd get a call back over and over again, (I've gotten a call back maybe 2/12 times I've called) we were told it's taking longer than expected and to go ahead and pay my old car payment and they will reimburse it. So I pay my old car payment and tell them there's no way I can pay both car payments in one month, so they tell me they will work with me on that. (which I'm glad about) Then, I didn't get my plates for my new car as my temporary one was a day away from being expired- I then try all day to get ahold of someone again and this time the new guy was very helpful, he explained the reasoning behind everything taking so long and it made me feel a little better about our situation. He overnighted me new temporary plates.
But now I still haven't heard back from this dealership and my old car payment is about to be due again and it's still not paid off. I honestly believe that nothing will get done unless I keep bugging them and it's not my job to take care of this stuff. I highly regret going to Young Subaru and wish this would just get resolved already so I don't have to keep stressing!

*UPDATE* Our problem was resolved and definitely made up for. The guys at Young Subaru (Especially Torin) went above and beyond to fix our issues that had been going on. I will definitely be returning to Young Subaru for any other needs that I have.