E Sawp

Review of Airbnb

Non cancellation Non refundable is a normal practi...

Non cancellation Non refundable is a normal practice and should be adhered to. If you want to refund guests then do so out of your own pocket, not hosts. Just like your $1 mil policy to protect hosts is non-existent so are your care for your hosts or guests. Your reveiw system is broken especially when guests had a great time and told you multiple times how much they love your place, but realize they got caught sneaking in 10 other people and they are asked to pay for them when they call you about a "leak" so you send a plumber who happens to let you know about the extra people and that they broke the tub and the water was gushing downstairs while a drunk guest was taking a shower, caving in the ceiling....no matter how many pictures, how many witnesses, you drag your host around the merry go round never to be paid your insurance policy. And let the guest leave a 1 star review. Rulebreakers should be kicked off and not allowed to leave any reveiw. If I hear "No worries"one more time I am going to vomit through the phone, when and if you ever answer. It appears to be FRAUD, but that is just one of my many negative EXPERIENCES.