Cynthia Dinkins

Review of Max and Erma's Restaurants

Stayed at Crown Plaza for six days and ordered roo...

Stayed at Crown Plaza for six days and ordered room service and/or picked up several times during our stay. The food is average with a limited selection (especially for breakfast) and the prices are a bit high (in my opinion) for the quality of food you receive. Also, in addition to the cost of your meal, you pay a delivery fee (which I don't understand since they are part of the hotel) and add on the gratuity (which the delivery person reminds you of)! When I called to discuss the issues, I was NOT offered a refund; they offered to deliver the "left off items" within 35 - 45 minutes. Obviously, we ordered room service for the convenience and based on our schedule needs. It took 45+ minutes to get our order, only to discover they neglected to add the sides. An additional 45 minutes to get the rest of our meal... No thank you. Also, just a pet peeve of mine, but the delivery waitress this morning said they would pick up the tray shortly. I return to my hotel room 8 hours later and the tray (of mostly uneaten breakfast food (because it was wrong) is STILL outside my door. When visiting this area, I will not return (or recommend) this restaurant. It's a shame because they could do so much better.