BEWARE OF THE FINANCE MANAGER, EVETTE JORDAN, SHE ...

BEWARE OF THE FINANCE MANAGER, EVETTE JORDAN, SHE WILL TRICK YOU INTO RESIGNING DOCUMENTS WITH ADD-ONS THAT YOU DID NOT AGREE TO.

When I finally found the car of my dreams on CarGurus I was ecstatic, and I immediately contacted Toyota of Seattle to check if the car was still available - I live in California and was more than willing to make the trek up to Seattle to pick up the car. The following day, I was contacted by sales rep, Joshua Diaz, to confirm that the car was indeed available - and so the process of buying my dream car began.

When we arrived, Josh greeted me in front, and we went straight to signing documents. From there he took me to Evette Jordan, the finance manager. Evette went over with me all the warranty packages and a Guaranteed Auto Protection plan to which I declined all of. She then proceed to note on the form DECLINED ALL and I initialed next to it (my gut told me to take a picture of the Warranties/GAP insurance form that I declined and signed and boy am I glad I did).

The nightmare started on November 28, 2020 when I got home, opened the finance sale agreement and came to realize that Evette Jordan had added $995 for GAP insurance back onto the finance agreement. It was then that I remembered after signing the initial finance paperwork, she left the room and when she came back, she said she found a mistake on the address of the signed agreement and asked me to re-sign some of the documents. I signed all of them again and double-checked my address and then she handed me another Warranty package/GAP insurance form but this time she did not note DECLINE ALL on there. I noticed it but in good faith thought it didn t need to be pointed out since I had previously declined it. So, after finish signing with Evette, she said she will have the documents ready down in her office. I went to her office and she handed me a stapled envelope with all the sales and finance agreements. I left in a hurry so I can begin my drive back to California with my two little ones - obviously not knowing she had added the GAP insurance package back into the agreement. That was my mistake for not checking and TRUSTING her.

I texted the sales rep, Joshua, to let him know that there was an additional $995 for the GAP plan added to my purchase agreement which I did not agree to. He proceeded to tell me he would follow up on this and keep me updated. The next day he texted back and said that the easiest way to fix this was for me to contact Toyota and cancel it myself. I replied and asked, why should I have to make the call when it was clearly their mistake ? Truthfully, if this were an honest mistake, I would have gladly called to make it easier on everyone, but the fact is I was SCAMMED, and they needed to be held accountable instead of having me clean up their mess. I ask Josh to give me his General Sales Manager contact and he said he is aware of this matter. A little later Evette called and instead of apologizing and offering to help resolve the issue, she try to argue with me. I even told her that the reason why I took a picture of the signed document where I declined all the Warranty packages/GAP was because I was afraid of this. In the end, she did not apologize or offer to fix it. She said that it s too late for her to cancel once it s purchased and the customer would need to call. I finally gave up and called Toyota to cancel the GAP plan myself only to be told that the car was not in the system yet so I couldn t cancel the insurance. The rep told me that the dealership can do it for me even after the purchase - ANOTHER lie from Evette.

I wanted to share my experience with Evette, so this does not happen to anyone else. I spent many sleepless nights stressing over this and it honestly shouldn t ever happen to anyone out to purchase a car. I just don t understand how someone could stoop that low in order to make a little bit of commission. People like her makes good honest salesman look bad. I ll be reporting this matter to the Better Business Bureau and if necessary, Toyota Corp.