We arrived at 4 PM to check in before attending a ...

We arrived at 4 PM to check in before attending a conference at 5:30. I was informed that my room was not ready and that they would call me when it was. Luckily for the staff, I had forgotten a form at the conference center and my room was ready when I returned at 4:50. That gave me 20 minutes to get ready for the event I had already traveled 5 hours for and it was very hectic getting back to the conference center for the third time. If my room hadn't been delayed, I would have gotten the form when I returned at 5:30 when the conference started. We received no apology or comp for our room.

My husband ordered room service on Saturday night and when asked if he wanted his burger medium, medium-well, or well done, he responded well. The server on the other end repeated medium, medium-well, or well-done. He responded again with well. She said well isn't an option. He had to explain to her that well means well-done...this wait staff is absolutely incompetent. We also put out the trey and pressed the button for it to be picked up at 10 PM and it was still there when we left at 6 AM the next morning.

During that time we received a notification that the water would be off from 11 PM - 3 AM. When we woke at 5:30 on Sunday, there was no hot water and basically no water pressure. To top it off, our air was cut off that we had set at 69 and it was 76 in our room. I would NEVER recommend this hotel and could have paid for a Super 8 and gotten better service.