dave bundy

Review of Millennium & Copthorne Hotels ...

I tried to book a room for an employee who was att...

I tried to book a room for an employee who was attending a trade show in the area. I booked the room and then attempted to make sure that the room was paid for with the company credit card. I called three times before anyone would finally send me the authorization form. I faxed it in. They didn't get it. I faxed it again. I called to finalize it per their instructions. I was told. "all set". I asked if they had everything they needed. They again said...."you are all set". My employee arrives. " No card on file. We need a $300 deposit." Now I'm trying to call to straighten it out. I have two numbers. Both are constantly busy.