Good morning my name is Carol and today I received...

Good morning my name is Carol and today I received phenomenal service provided by Ms Bianca, I needed information from my account concerning a legal issue, Ms Bianca was very knowledgeable but most of all kind and patient, this was important to me because I am seventy years old and at the time had been up since 4:00 am stressing over the situation. Her quiet tone and demeanor along with the necessary information calmed me down. Thank you Franklin Mint for staffing employees like this. God bless and have a great day. Carol Scott