Leslie Sheehan

Review of Lancaster General

After 1.5 hrs, we left. We are traveling North i...

After 1.5 hrs, we left. We are traveling North in our 40 ft RV and unfortunately he doubled over in pain so we stopped overnight hoping it would get better knowing his history with kidney stones. After 24 hours of excruciating pain and unable to pee, I took him into the Emergency room. Security was wonderful with helping me find a place to park the big rig but that's where it ended.

After check in and triage, they told him they would like a urine sample. Okay, can we have a cup? Yes they said just a minute and we will get that for you. Well, after 1.5 hr and continuing to watch them take one after another in, I inquired, how much longer? Oh, he is close to the top of the list now so not much longer. I couldn't believe it, they had taken in 22 people that checked in after checking him. I asked about the cup again and after a confusing struggle among 5 people looking at the computer and walking back to triage they said sorry, we will get those labels printed now

That was it, thanks but no thanks. I told them when we checked him in that this was going on 24 hrs and he had a history of kidney stones and surgery twice before because his kidneys were shutting down and this is how they reacted. I told them we were leaving and he lady had the nerve to say he wouldn't get anything better elsewhere and he would still be waiting. What a joke to be criticizing another facility when your own house is in such chaos. The best thing you have is security.

We are miles from home, in a strange place and looking for quality healthcare and the best we got was a side show of an emergency waiting room.

To the triage nurse who neglected to print up labels and was not paying attention to the signs of kidney failures, I'm happy to report there are more efficient emergency rooms that listen, recognize pain, swelling and discoloration of yellow skin. I'm glad we choose to leave for better medical attention. You should also, since he is fine now and all you got was this crappy review instead of a letter from our attorney.