Really disappointed with the service provided by t...

Really disappointed with the service provided by them. I had booked this resort for the location(beautiful view) they were located . After booking it online I had personally called and requested for block the room with the view 1 so the receptionist said all our rooms with the view but then too I would block it the best view room for ull.
The day when I reached before taking the keys of tge room I had asked the representative of the room by which she told me the room is with the view but there was no view from the room at all.
You open the window and you could see is trees adjacent to your balcony and nothing else. Nobody bothered to instruct us about the internal car service pick up points as the rooms were far from the restaurant, reception, spa, activities. We waited for 1.5hr for the car to come and drop us at the restaurant from our room after calling it thrice .
After complaining to the duty manager he said as there is wedding going on all the rooms are booked and will be able to provide me the room next day and he appologised for the inconvenience. We met with an couple and came to know about the rooms which were empty and with the view too. Here it was disappointing to know how they lied.
Next day when I asked for the room they took us to the same tree view room which was again disappointing and annoying .These was the trust which I had that he would provide room with the view as all the wedding guest had gone and he promised that he had kept few rooms for us .
After talking to the manager again about the issue he again appologised and personally came and showed us the room which was with the view. Finally I got the room but this doesn't mean that we were happy about it.. We literally felt cheated when the rooms are available and if you promise to your guest something then you should always be on it and stop cheating .
This is not the end guys if you go for the breakfast hall please go before 15-20 mins as they don't have enough seating arrangements according to their rooms and please be quick in finishing your meals as they close their buffet at 10.30.
I felt that I was in a hostel where they ring a bell and shut everything when the time is over. It was same here sharp at 10.30 they would come once to inform you about the closing buffet time and within 5mins they would switch off the a.c. and lights irrespective whether the guest sitting in the hall have completed or not. And the food was not at all good.. And alacarte price is soo expensive. Only toast butter n tea is charged rs750/- which is not at all worth.
There is a big pain even if you want to go out of the hotel the private taxis are not allowed inside the hotel.. biggest problem is during checking out from the hotel first you have to come to reception in 1 car then take another car to drop you at the main gate then you go in the taxi.

Conclusion the whole experience of my staying in this hotel was very disappointing. I was thinking to come in the month of November with other people bit after experiencing such hospitality I dropped the plan and would neither recommend also.