I was regular customer for RITZ carlton and I was ...

I was regular customer for RITZ carlton and I was so happy to be thier .but unfortunately my last time I had bad experience I check in EID time and I believed that all hotels are fully occupied and I appreciated but we check in so late 5 pm and even we accepted that terms all services are late examples :for room services we had to go to reception by ourselves to follow up our basic requirements even at pool there is no towels I canot imagine big hotel like that cannot accommodate people during peak time . Hotel is good but only at normal days but at non regular days not recommended