Could not be more disappointed. What is most trou...

Could not be more disappointed. What is most troubling is that TLC is not concerned with keeping repeat customers. My wife is a broker specializing in investment properties and residential flips. Up until now we have recommended and used TLC, sometimes on a weekly bases, for help on prepurchase inspections, etc. NO MORE!

We had TLC scope a sewer line on a property we are purchasing for ourselves to live in, not a flip, but a property that needs a lot of updating. I'll list the exact copy of the entire report here;

"Explanation of inspection: The video starts with the drain line under the house to the cleanouts then from the cleanouts to the city main. The material of the pipe under the house is cast iron. The cast iron is in good shape. From the cleanouts to the curb the pipe is PVC and the line is in good shape. The second video shows the line from the city main back to the cleanouts. The drain line is in good condition. There are no roots, offsets, or obstructions in the line. "

That is the entire report and I reiterate, "The cast iron is in good shape." "The drain line is in good condition."

We went forward with purchase and then found the sewer line is leaking. We have not yet moved into this home. Called TLC back out. The manager came out and put my mind to ease. He was friendly and very knowledgeable about the home due to past visits with previous owners. He assured me, "he would take care of us" and sent out an estimator.

Turns out TLC would take care of us by doing the work for $4,000.00! Both the manager, and estimator agreed the entire line should be replaced as it failing in one section and soon to be more. Guess how much TLC was willing to cover? NONE!

I explained we got the inspection prior to purchase so that if this type of repair was needed, we could put all of it, or some of it on the seller. $4k is a bid deal! TLC response was that I should have had a certified plumber read the report, the exact report I listed above, and that a certified plumber would have recommended further inspection. What? Not one word or sentence in the original report indicates any red flags or need for concern, yet a certified plumber would have read it differently? TLC advised I get another estimate, in order to illustrate their price would be less than with other companies. I did so and the very next bid was $500 less than TLC!

I know the camera scope can miss things, but I find the report very misleading. I absolutely would have paid for further inspection had TLC recommended it, they did not, and as you can read on the report, no red flags! Still I did not expect TLC to cover the entire $4k. I thought we would get wholesale pricing or that the company would at least meet us 1/2 way, especially considering the wording of their own report, and the fact that we had loyally recommended TLC to so many other customers. NO MORE!

I would not be so fired up had it not been for the 2nd opinion from a different company. I took the report to another plumbing company, and based on the report I was encouraged to go back to TLC. This other company suggested a reputable company would likely try to find a solution we could both be happy with. The other company wrongly assumed TLC would step up and help!