I am so disappointed in this Great Wolf Lodge in G...

I am so disappointed in this Great Wolf Lodge in Gurnee! It all started with them not able to find my reservation when I tried to check in. I was at the counter almost an hour until they realized they were spelling my name wrong... I gave them my email reservation and everything! (Several people came and went while I stood there at the desk and as they checked in they were told their rooms were not ready yet... this was after 5pm! ) It was ridiculous and a waste of time... we finally get to our room to change and find the TV doesn t work in the room. I go to call the front desk and find the phone isn t plugged in and actually doesn t even have anywhere to plug it in. I use my cell phone to call and report this. This was my sons birthday stay. I ordered a birthday package for the room. At this point we are waiting for maintenance (wasting more time) and I notice the balloons from the package I purchased and they put up on the light fixture were dirty and some had deflated. They were all wrinkled too and looked old so I realized they recycled them. I know I didn t put the grease streak on one of them as we just got in the room! After that I told the customer relations person what had happened and they kindly gave us some wolf passes and we had a great time with those... fast forward to my son getting hurt at the water park the next day by another child. He was skinned and bleed on our towels. The lifeguards and staff were great getting liquid bandage and bandaids and ice packs immediately. We packed up and left since he had open wounds we didn t want to get infected. No fault of the lodge -all was fine. HOWEVER at at midnight I get a charge text from my bank... they charged me $135 in unreturned towel fees. The bloody towels the staff took from us so they got cleaned or discarded properly. $135 dollars!!!!
I will never stay here again! I had planned to come in May for my daughters birthday but we are going to Timber Ridge in Lake Geneva instead. I can t even believe this place... details matter and that charge is insane! I was so happy with the free wolf passes but this charge ruined it!