Do not be insured at home. I call several times a ...

Do not be insured at home. I call several times a week since my disaster of 11/11/18. The answers given are made to make you wait. I made a letter of complaint, which was not used, I made a request for mediator whose number given (and written on the contract) is invalid. In the end the sum that will be paid me finally does not cover 1/5 of my work and the replacement of my furniture.
In summary, do not subscribe to this insurance. The comprehensiveness of the care, as well as the company of Expert with whom the insurance works, is inadmissible.