This company is only good for thier storage except...

This company is only good for thier storage except they didn't give me terms and policy papers when I signed up and that's a liability .....then my family member had a severe fall on a dip outside thier back door on a ramp area and they tell me they are up to code by having it but ITS a dangerous spot that's not color coded to let THIER inside storage people know it's there ...we are in the talking stage of liability which they have but I was given policy papers 5 months later instead of the day i signed up and its says they arent liable for damage or injuries but i talked with other storage places and they said they are liable and i was not aware of those papers b4 and my lawyer will be taking care of this because they are liable...thier attitude is non caring or no sympathy for the fall that happened and my family member could lose the use of her arm if waited to long to do surgery and no compensation......if anyone has ever fallen or hurt on this property , I'd like to know even if you didn't turn it in........they dont even have a video of the spot of the incident , and havent even tried to look for one......I'm not trying to hurt thier business but be care full in those storage places ....