I had a conference held at the hotel and had reser...

I had a conference held at the hotel and had reservations made months in advanced. Due to airlines travel with 8 hours on a plane I arrived at the Intercontinental and tried to check-in. Because of my flight I had arrived early in the morning at 7:30am and Dean at the front desk informed me that there would be an early charge of $75 if I checked in before 11am. I was ok with paying the additional charge but he said there was NO ROOMS available. I was informed to check in my luggage and wait in the lobby until 11am until a room was available and they would call me. Naturally I tried waiting patiently but after an 8 hour plus flight I began to feel sleepy sitting on the couches. By 10:30am...3 Hours later!! A security guard named Gus woke me up and said that I could not be in the lobby and sleep. I explained to him my predicament and then finally A room now "magically" became available. If it wasn't for Gus I would give the Intercontinental zero stars. 3 hours of waiting in the lobby and 30mins before 11:00am...I better not get charged $75!!