Got to the dealer in Mass and they knew nothing ab...

Got to the dealer in Mass and they knew nothing about the transaction. I had to leave which cost $120 for an Uber that my rep said he would refund. Must have got lost in the mail. Finally picked up the car the next day. Communication was terrible and I understand everyone wants to go home on Friday, but no excuse. I think 3 stars is more than generous because the cost was the cost until the finance guy tried to sell me on a bunch of add-ons.