Where to start? First off I think the most importa...

Where to start? First off I think the most important point is that whilst this is a nice hotel it loses a lot in the details. It is not seemingly a five star hotel, more like a four star.

Our first room, yes first room, already as soon as you have to move room because of issues in that room you know things aren't as they should be, so, our first room had a very loud noise that started very early in the morning and possibly could have been noise from the elevator mechanism despite us being the 2nd room from the shaft. The hotel denied all knowledge of the noise and sent someone up to investigate, naturally when they came it stopped and after they left it started again...

Just as a note the Wi-Fi in that room (1818) was unusable.

So we moved room. It was kind of nice that they seemingly upgraded us as we had a bigger triple room now. In actuality it made no difference as the room size we originally had was perfect.

Happy to say the Wi-Fi was better now in the new room (1726) and there was no noise. We were very comfortable from here on in.

Breakfast was great. Lots of selection and good quality food. The staff in the restaurant deserve special mention as they provided great service.

The swimming pool left us wanting. Wanting mattresses on the plastic furniture for a start! It's all plastic rattan and none of it had mattresses on it. They have mattresses but they don't just put them on the beds for the guests. Why they would do this is a mystery to me. We know they had mattresses as I asked for them on day one and we got them but after that time there was no staff around the pool constantly, they'd just leave a few towels for you to help yourself to. I even tracked down a couple of staff but they couldn't find the pool guy either, so no mattresses. The next day I even wrote on the sign in sheet "Why are there no mattresses on the plastic furniture? " and even when the pool guy came back he could see we had no mattresses but still made no attempt to provide us with some.

The pool was nice. Big, good for swimming properly and it had a small kids pool.

Location of the hotel is fine, easy walking distance to anything you might want to get to in Kuching.

Oh our fridge didn't work but I didn't feel like complaining again so we just went without one.

The hotel is quite dirty in many places, in the room and in communal areas.

All in all a nice stay but I think we were expecting more.