I would absolutely rate Zurich Airport 5 stars if ...

I would absolutely rate Zurich Airport 5 stars if it wasn't for the horrible gates they added for picking up our dropping off passengers. Entering the gate in the arrivals area is an automatic 5 CHF, with steep prices based on how long you wait. You can get 5 free minutes if you pick up your family and friends in the departures area.
Aside from this, the airport is outstanding. Always very well staffed to avoid long waits either in security or passport control. Very friendly staff throughout, and extremely safe (as is all of Switzerland).
Zurich Airport: please get rid of the gates, or allow a free amount of time for picking up loved ones!