JCC used to have good customer service but now the...

JCC used to have good customer service but now their professional dedicated warranty office worm out of any claim they can. When 6 out of 20 fittings failed, there is clearly a design fault so I expect to be able to return the whole lot so I can buy 20 matching fittings from another manufacturer. I m paying the labour to replace their failed fittings - no apology or contribution from JCC. In another incident, JCC hid behind their 3 days to report shortfalls policy when they clearly put the wrong products in 8 boxes. This is how they treat a commercial customer who has been buying hundreds of their lights each year.