I took my 1995 4-Runner to Legacy Toyota because t...

I took my 1995 4-Runner to Legacy Toyota because the tailgate mechanism that guide the rear window, to go up and down, was rusted and allowing the window to wobble and jam when moving. I told them the problem on the phone and also in person when I brought the truck to the service center. I had removed the inner wall of the tailgate so that you could see and touch everything on the inside (including the very obviously rusted out parts). Later the service rep told me what I had told him, listed the Toyota names for the rusted parts, and said that key parts were no longer manufactured and so they could not properly repair the truck. They did not close the panel of the tailgate; so I think that no tool ever touched my truck. Toyota did charge me $111.43 before they would return my keys.
The people were very polite and the wait was pleasant.